Resolved -
This incident has been resolved.
Jul 9, 05:04 UTC
Monitoring -
A fix has been implemented for the underlying bug within AWS, and Amazon has begun the process of deployment. AWS uses a global rolling deployment process where regions across the world are updated in stages. We are unable to provide a precise ETA for resolution at this time, but we expect resolution prior to start of business on Wednesday, July 9.
We are continuing to engage with Amazon as this deployment process takes place, and we will provide further updates as the situation progresses.
Jul 9, 00:03 UTC
Update -
Volt's Engineering team is continuing to work on a fix. A contributing factor to this incident is an issue within the cloud services provider which underlies Volt's core messaging infrastructure, Amazon Web Services (AWS). Volt's Platform Engineering team is currently engaged with the AWS Engineering team as they continue to work on a fix for the issue within their system. Volt Engineering is separately investigating transitioning our core messaging infrastructure to one of our alternative cloud providers. At the moment, we do not have a specific timeline for resolution, but this continues to be our top priority for resolution.
We will provide further updates as the situation progresses. For more details, questions, or concerns related to this incident, you can contact our Customer Success team via chat: https://help.textvolt.com
Jul 8, 18:15 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 8, 16:14 UTC
Update -
We are continuing to investigate this issue.
Jul 8, 14:11 UTC
Update -
We are continuing to investigate this issue.
Jul 8, 13:30 UTC
Investigating -
We are currently investigating this issue.
Jul 7, 18:27 UTC