Partial core messaging disruption resulting from downstream issues
Incident Report for Volt
This incident has been resolved.
Posted Oct 13, 2023 - 17:50 UTC
A fix has been implemented and we are monitoring the results.
Posted Oct 13, 2023 - 17:46 UTC
Volt has become aware of downstream key orchestration issues with one of our direct connect aggregator connections. These issues have resulted in a partial outage within our core messaging. Messages sent by affected accounts are reported with this error message: "This key has been marked as inactive."

We have identified a workaround to this issue and are currently implementing a change. We will provide updates as this incident progresses.
Posted Oct 13, 2023 - 17:15 UTC
This incident affected: Core Messaging.